Is the CEO of Ealing Council Tony Clements DEAD or something?
Once-upon-a-time in better times one could write to the Chief Executive's Office in Ealing Council when one was not sure where in Ealing Council to write to and you would receive a useful letter back directing one to named individuals and even forwarding your questions on to the relevant people directly.Is Tony Clements, the Chief Executive DEAD? Everything sent to him at Ealing Council gets an autoreply requiring one to register for an online complaints process and use that EVEN IF WHAT YOU ARE WRITING IS NOT A COMPLAINT!****What I am Sending****FAO:Tony ClementsThe Chief ExecutiveLondon Borough of EalingPerceval House14/16 Uxbridge RoadLondonW5 2HLTel: 020 8825 5000E-mail - chiefexecutive@ealing.gov.uk and tony.clements@ealing.gov.ukTuesday 28th May 2024,Dear Mr Clements,This is not complaint, I am seeking guidance on the right channels to use to submit information about incidents in the London Borough of Ealing. I have encountered a number of changes in the ways that issues reported to Ealing Council. I now find myself unable to use LoveCleanStreets to report out-of-hours building work and there is no Health and Safety option on LoveCleanStreets.Likewise, the parking violations reporting process has changed and the telephone for that no longer functions,The Report It information page has lost a number of options and I cannot find headers or locations to either on-line forms or to named people or departments with their phone numbers and e-mail addresses where I have a complaint to make about issues or incidents in the London Borough of Ealing in the areas of Planning, Building - safety among other things, and Health and Safety. For that matter I cannot find any references to a department, body, or person that is 'point person' for health and safety issues falling with Ealing's purview.I would be grateful if your Office could please provide me with appropriate links in 'Report It', LoveCleanStreets, and through the use of e-mail for the following issues:1) Abuse of Stop and Shop Bays for all-day parking including the delivery of goods,2) Planning Violations,3) Building Control and Standards Issues including working hours transgression and quality of work,4) More complicated Health and Safety Issues.I would be grateful for your Office's help in this matter.I remain,Yours sincerely,Mark,Ealing, London, W5 4SHP.s. I attach a PDF of what Ealing's website has as available options on its Report It information and redirection page.****What I am Getting****Re: Mr Clements, you Office's help please in navigating channels in the Council to report important issuesMarkChiefExecutiveTue 28/05/2024 10:09Dear Mr Clements,THIS IS NOT A COMPLAINT! I AM ASKING FOR INFORMATION ON HOW TO REPORT THINGSYours sincerely,Mark, London W5From: ChiefExecutive Sent: 28 May 2024 10:05To: Mark Subject: Automatic reply: Mr Clements, you Office's help please in navigating channels in the Council to report important issuesThank you for contacting the Chief Executive's office. IMPORTANT INFORMATION ABOUT THE COUNCIL’S COMPLAINTS PROCEDUREPlease note that all complaints need to be submitted online via the council’s website and My Account. You can access all the necessary information about the procedure and how to fill in the complaint form on the customer portal. To resubmit your complaint please access the following link How to make a complaint | Complaints | Ealing Council. My Account gives you the ability to track your complaint from start to finish and monitor its progress. For a quick guide to get you set up on My Account, please visit the dedicated pages on the council’s websiteThe complaints procedure consists of 2 stages as follows:Stage oneYour complaint will be automatically directed to the right department. Stage one complaints are dealt with by the relevant service head or their representative. Your complaint will be acknowledged within four days and we aim to respond within 20 working days.Stage twoIf you are not happy with the response at stage one, you can ask for the complaint to be reviewed by the director of the relevant department, by making clear what parts of the response you were not happy with and what you want us to do. You should do this within 28 days of getting the stage one reply. This is known as stage two, and we aim to respond within 20 working days.If you are still unhappy after going through the formal complaints process, you have the right to complain to the Local Government and Social Care Ombudsman or the Housing Ombudsman. Privacy policyPlease note that all staff are trained in matters regarding Data Protection and are aware of the need for confidentiality with respect to your personal information. You can access the Council’s Privacy Notice by clicking here Introduction | Privacy notice | Ealing CouncilKind regards,Chief Executive’s officechiefexecutive@ealing.gov.uk**********************************************************************Please consider the environment before printing this email.he content of this email and any attachment transmitted within areconfidential and may be privileged. 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Mark Thule ● 466d9 Comments ● 464d