Council Takes Action Following NRS Healthcare Collapse
New provider of assistive equipment brought in
NRS Healthcare vans
August 4, 2025
The sudden closure of NRS Healthcare, a major provider of assistive equipment services across the UK, has required Ealing Council to take emergency action. Thousands of borough residents rely on assistive technology and equipment to maintain independence at home or transition safely from hospital care.
In response, the has announced a series of urgent measures to minimise disruption and ensure continuity of care for its most vulnerable residents.
A council spokesperson confirmed that the borough is working “closely with partners across London to put new arrangements in place for providing community equipment.” The council is preparing to take on Medequip Assistive Technology Ltd as its new supplier, with services beginning immediately.
“We recognise how critical community equipment and technology enabled care is for people leaving hospital or maintaining their independence at home,” the spokesperson said. “We are committed to ensuring that services remain as reliable as possible, especially to those people with the highest levels of need, during this period of uncertainty.”
To reduce disruption, the council has outlined a four-point strategy:
- Bringing in Medequip Assistive Technology Ltd as the new supplier
- Prioritising urgent and critical referrals, particularly for hospital discharges and end-of-life care
- Collaborating with NRS, NHS, social care teams, and other boroughs to manage the transition
- Maintaining telecare services through a local authority-provided system
The council emphasized that residents who already have equipment at home will not be affected by the change.
The closure of NRS Healthcare has raised concerns among carers and service users, particularly those dependent on mobility aids, hoists, and other essential equipment. Ealing Council’s stance aims to reassure residents that their needs will continue to be met.
“We want to reassure residents and carers that we’re doing all we can to keep access to vital equipment and support running smoothly,” the spokesperson added.
Residents with questions or concerns are encouraged to contact Ealing Council’s adult social care services for guidance. The council has pledged to keep the community informed as the transition progresses.
Like Reading Articles Like This? Help Us Produce More This site remains committed to providing local community news and public interest journalism. Articles such as the one above are integral to what we do. We aim to feature as much as possible on local societies, charities based in the area, fundraising efforts by residents, community-based initiatives and even helping people find missing pets. We've always done that and won't be changing, in fact we'd like to do more. However, the readership that these stories generates is often below that needed to cover the cost of producing them. Our financial resources are limited and the local media environment is intensely competitive so there is a constraint on what we can do. We are therefore asking our readers to consider offering financial support to these efforts. Any money given will help support community and public interest news and the expansion of our coverage in this area. A suggested monthly payment is £8 but we would be grateful for any amount for instance if you think this site offers the equivalent value of a subscription to a daily printed newspaper you may wish to consider £20 per month. If neither of these amounts is suitable for you then contact info@neighbournet.com and we can set up an alternative. All payments are made through a secure web site. One-off donations are also appreciated. Choose The Amount You Wish To Contribute. If you do support us in this way we'd be interested to hear what kind of articles you would like to see more of on the site – send your suggestions to the editor. For businesses we offer the chance to be a corporate sponsor of community content on the site. For £30 plus VAT per month you will be the designated sponsor of at least one article a month with your logo appearing if supplied. If there is a specific community group or initiative you'd like to support we can make sure your sponsorship is featured on related content for a one off payment of £50 plus VAT. All payments are made through a secure web site. |