German-based Firm to Deliver Fast EV Charging Network
Hounslow appoints Qwello after mixed performance from existing providers
Over 2,000 new charging points are planned across the borough. Picture: Hounslow Council
October 3, 2025
Hounslow Council has awarded a major contract to European charge point operator Qwello to deliver a borough-wide network of fast electric vehicle (EV) chargers, marking a significant step in its plan to install over 2,000 new charging points. The rollout will be fully funded by the charge point operators, with Qwello selected as one of the key delivery partners.
The phased programme will begin once site checks are completed, with locations to be confirmed in the coming months. Each alternating current (AC) unit will deliver up to 22 kW, enabling a typical full charge in three to five hours depending on the vehicle. Units will feature contactless payment, reservable sessions via the Qwello app, and round-the-clock customer support.
Councillor Katherine Dunne, Cabinet Member for Climate, Environment and Transport, said the investment reflects Hounslow’s appeal to private sector partners and its commitment to sustainable transport. “New fast charge points will soon be installed across the borough, giving residents, businesses and visitors quick, convenient and affordable ways to power their vehicles,” she said.
Qwello, founded in Munich, operates public charging networks in several European cities including Stockholm, Milan, and Berlin. The company has been praised for its user-friendly design and high uptime rates, with its UK operations recently expanding into Westminster and parts of Greater Manchester. In Westminster, Qwello chargers have been noted for their accessibility features and integration with lamp columns, though rollout speed has varied depending on local planning constraints.
Martin Hale, Managing Director of Qwello UK, said: “Our approach ensures high operational uptime, prevents nuisance parking, meets accessibility standards and delivers real social value to the local community.”
Hounslow’s earlier EV charging infrastructure was delivered by a mix of providers, including Source London and Ubitricity. While these networks helped establish early access to public charging, residents and councillors raised concerns over reliability, limited charging speeds, and inconsistent maintenance. Some lamp column chargers were underused due to poor signage or lack of integration with mobile apps.
A separate public consultation will soon launch to help shape the rollout of lamp column chargers on residential streets, giving residents a chance to influence charger locations and accessibility.
For updates and consultation details, residents can visit Hounslow’s EV charging page.
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