Perceval House
Had reason to call in to the public reception of our local Council Offices earlier today for a fairly minor matter (CPZ stuff) to be told that as they were busy I would have to come back in half an hour to get my deli style waiting ticket. They gave me a slip with the time handwritten that I needed to represent myself at the reception (not one of the desks) but the slip was already printed with the warning that I needed to call back no further astray than 5 minutes before or after that allotted time or I would not be dealt with.I did manage to hit their time targets and was awarded with my official waiting ticket. But why could they not do this first? It was not overcrowded and indeed the rather frail lady in front of me in the queue was advised the same but told to sit in the main waiting hall for half an hour then come back to the reception for her ticket.So why are they doing this? Am I being cynical in thinking that some "customers" will be unable or unwilling to come back later or that my (and others) overall waiting time of just over one hour will be only logged by the computers as just over half an hour?
Philip Coe ● 4345d1 Comments