There are two ways to find out people's views about GP practices. One is to look at the NHS GP survey, which allows you to compare up to five local practices; the other is compare the practices' websites on NHS Choices. The NHS GP survey is a random survey, meaning people are selected at random and invited to give their views, so it's more reliable. On the NHS Choices pages the people who write reviews are self-selected, so they tend to be dominated by those with an axe to grind or ardent fans. The central Ealing practices come quite similarly on the GP survey, though some are worse at answering the phone than others. Most people would recommend the practice they're with to someone moving to the area. On the NHS Choices pages, the majority of complaints are about admin and reception staff rather than the GPs. So I guess we're all in pretty safe hands, we just get frustrated about appointments! You can join the Patient Participation Group at your practice (if they've got one - they're supposed to) if you want to help make a difference.
Christine Gratus ● 4327d