Forum Topic

Fixed or Fleeces  by 3G monthly internet modem

3g sells a Dongle which connects you to the internet and boasts about its speed and availability. A fixed price Contract is presented to Customers for a period of 24 months--18 months -- or 12 months and it is by no means a reality. Sign Up and find out that the connections drops off so frequently that  you seek help from their Centres... in INDIA. Their promises that it is only a few weeks before another Mast is connected and every users troubles are over.They put it so sweetly that you feel it must be true. Not so. The Technology is not there .You may be forgiven for being strung along.You cannot do anything but carry on paying each week. They put the monthly Fee up by 3.6% and you still are asked to PAY UP regardless.You cannot get a written reply to your letters of protest ,you cannot terminate the Contract even if you have good reasons and even if you return their Dongle by registered Post.Add a Self addressed Envelope and you are still ignored.They want payment upto the expiry date of the Contract which seems like a court sentence. Should I ask for HELP from Ofcom?FIXED MEANS FIXED they say, but for who?

Os A Whittle ● 4751d5 Comments

Re  I shall rest better tonight.            xxxxxxxxxxxx  well done Os, don't let these companies get the better of you. Nice to know you are receiving help, take care and let us know how you get on. Tony

Tony Price ● 4749d

You are most welcome.

Nigel Brooks ● 4749d

My Heartfelt thanks Tony for your advice. It will help me to sit down and plod through a suitable reply. My thanks to Nigel as well. You are both People who care and are willing to share a kind word of two. Many thanks.I am struggling to keep my balance and physical coordination each day. Medications are yet to stabillize. I often feel giddy and my speech has to be slow and focused.I have had some adaptations in the home completed .I have contacted I.C.O. and they confirm what You say ought to be done and are sending me a letter to guide me. I shall rest better tonight. Thanks again Nigel and Tony

Os A Whittle ● 4750d

Re  boasts about its speed and availability            xxxxxxxxxxxxxx which if is not the case, they are not only not fulfilling their  publicly stated side of the Contract but also running foul of the Trades Decription Act. I would take copies of their statements re quality of service and write saying you await to hear from them within a suitable period ( 30 days ? ) that you require not only their being prepared to terminate your Contract without penaltly but to refund all the monthly subscriptions you have paid as you have not received value for money ab initio. Ask who the C E O is and say  if necessary you intend to issue a claim in the local Court against him and send your letter addressed to him via Registered post. He then has no excuse  for not dealing with the matter, and add to yours, cc  to Ofcom and Which mag.

Tony Price ● 4750d

Os,3G is a standard for mobile communications not a company, do you mean Three (the mobile operator)?If you don't have coverage and were clearly told that you would you can return the product.With regard to prices, all of the mobile operators have been criticised for raising prices on so-called 'fixed' contracts. They have all responded that they have this 'right to increase' within the contract that you have signed irrespective of the normal definition of the term fixed.Which have launched a 'fixed means fixed' campaign.The details are herehttp://www.which.co.uk/campaigns/technology/fixed-means-fixed/

Nigel Brooks ● 4751d