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you should have had an automated response from the given email address on the back of the ticket asking you to send your email to "parkingrep@ealing.gov.uk" I did within a few minutes,I sent an appeal of to them on 13/08/2012 after being refused a cancellation informally, and responding to the notice to owner, the following is the awknowledgement to the 2nd email so the system does work technically unfortunately just not where it relies on the grey matter of the wardens :(~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Thank you for your email.Response Times Please note our current investigation and response time is approximately 30 calendar days. Please also note that if your correspondence is received within 14 days of the date of the issue of your Penalty Charge Notice we will review your case at the discounted amount, regardless how long it take us to respond. Your DetailsAll correspondence regarding Penalty Charge Notices (PCNs) are forwarded to a central processing unit and we currently do not respond to formal* representations via email. If you have not supplied us with your PCN number, Vehicle Registration Number, your name and current address details, please provide these so we may place your case on hold and respond to you. Without these details your case may progress further. *Correspondence is considered as ?formal? once a Notice to Owner or Postal Penalty Charge Notice has been served to the registered keeper of the vehicle. Your View ? Parking Services Survey 2012Please visit http://www.ealing.gov.uk/info/200332/parking/1273/parking_services_consultation on our website and follow the link to leave your feedback regarding Ealing Council parking services. The closing date is 2 September 2012.For further information and assistance, please contact our automated service on              0208 825 6565      or visit our website www.ealing.gov.uk ( http://www.ealing.gov.uk/ ). You do not need to reply to this message, as it is an automated response.Kind Regards Parking ServicesEaling Council

Tracey Mehdizadeh ● 4911d

Re  Has anyone else found themselves in a similar situation?          xxxxxxxxxxxxxxxxxxxxxxxxxx well it just so happens Jean, just yesterday I  experienced something similar. My car, which is parked more or less in the same place every day and the very same car since it was new,  for the past 21 months in a residential neighbourhood, got ticketed for not having a parking permit, which it has!. The casing in which the permit is housed, supplied by Ealing Council, had fallen off the screen but was clearly visible from outside the vehicle and was lying face upwards, so had the warden taken any investigative measures, he/she would easily have seen it, plus I think they are supplied with machines whereby they are able to check if a vehicle has a permit. As you say, on the reverse of the ticket, it says appeal can be dealt with on-line, which is NOT the case, all that happens when you log on is be told where to write to!. Phone calls are impossible, all one gets is a series of options with NO  opportunity to speak to a real live person. A suitably letter of complaint referring to several issues was handed into the Council offices in the afternoon. I am not happy with the Council's behaviour or that of their servants, be they direct or of  sub-contractors. Apart from which Council employees are our servants anyway.          As for your case of the parking in Bond Street being temporaily withdrawn, I would argue that should be EFFECTIVELY  drawn to  potential parkers' attention, which obviously it was not, as you and others had not noticed it. Claim compensation for trauma!!.

Tony Price ● 4912d