Forum Topic

Council switchboard

They've now got a "voice" (non) recognition system. Them "please say the name of the department you want" Me: "garden recycling"  them: "putting you through to Gordon Smith unless you say cancel". So half an hour on the website which did't work, then all that malarkey and THEN there was a "glitch" so I STILL have no green bags on the way!

Viv Ellis ● 5057d5 Comments

I phoned Ealing Council Building Control last week and was pleasantly surprised by not only getting through fairly quckly but getting a human being on the line who understood what I wanted and actioned it correctly and quickly.

Eric Alan Leach ● 5041d

VivAs much time as i spend giving out about the council, I have to say that over 90% of the time, the system works for me, though I am used to it now. My only gripe is that it takes longer to get through to anyone now, and this was pointed out to us at overview and scrutiny on thursday. waiting times on phone calls have increased by over 50% in the last year, and calls to the council have gone up 19% too.

Colm Costello ● 5042d

Are you ringing 8825 5000 or 88256000.  Last number is the direct line to the customer services centre for recycling etc. Do get a job number for any issue you report so you can follow it up if necessary.

Sue Kendrick ● 5057d

Normally pressing the # key by-passes these things.I have only found one that works (Charing X Hospital) and it is faultless.

Nigel Brooks ● 5057d

Simple trick I use, put your phone on mute and do nothing and then it will transfer you to a human...

Bud Richards ● 5057d