Forum Topic

I am looking for a surgery in Ealing that DOES NOT use an Ai receptionist

Recently moved to Ealing and I am horrified to encounter EMMA in use at my new G. P. - the AI receptionist that makes it impossible to book an appointment - obviously I can't name which surgery, though I can ask: does anyone know of a G. P. Surgery WITHOUT Emma, and which is not planning to use Emma. Good article in The Telegraph "AI ‘receptionist’ stopping patients from making GP appointmentsUsers complain of lengthy phone calls, being hung up on, and regional accents not being understood". https://www.telegraph.co.uk/news/2026/04/19/ai-receptionists-stop-patients-making-gp-appointments/

Jan Leliwa ● 8h1 Comments

To narrow it down, it would be best to let us know what part of Ealing you are in. GP surgeries have designated catchment areas, so there is no point in giving you a name of a GP surgery that isn't in your catchment area.

Ben Owen ● 7h