Forum Topic

NEVER EVER GO TO THE SUPERDRUG PHARMACY IN EALING SHOPPING CENTRE

The following sums up the cavalier attitude of the organisation with the pharmacist saying that they probably would not have any more lateral flow tests until you HAVE TO PAY FOR THEMHelp@Superdrug Thu 17/03/2022 21:36To: You------------------------------------------------------------Hi marc, Thanks for your patience, I now have the following update from the pharmacy superintendent:"Thank you for getting in touch. The lateral flow Pharmacy Collect Service is ceasing under the instruction of the NHS as a result of the government publication of the COVID-19 Response: Living with Covid-19 document. The pharmacy will therefore no longer be able to offer this service free of charge."Have a lovely evening and if you need anything else, please get back in touchNicolaThe Superdrug Customer TeamSuperdrug Stores PlcA.S. Watson (Health & Beauty UK)Our team are here to help you during these hours9:00am to 5:00pm Monday to Friday9:00am to 5:00pm Saturday9:00am to 5:00pm Sundaywww.superdrug.com/contact

John Erbauer ● 1273d18 Comments

Apologies,'ceasing'and 'offer'.

Keith Iddon ● 1271d

What a lot of hot air from the op.I for one will definitely not be cesaing to use Superdrug in Ealing, or one anyhere else.They off a large range of goods which are usually cheaper than alternatives at Boots.

Keith Iddon ● 1271d

The RI Christmas lectures are normally outstanding and JVT was superb in this 'Going Viral' series. The explanation of how the vaccines were fast tracked was fascinating.

N V Brooks ● 1271d

The number of free NHS tests distributed each day in England has been capped "to manage demand". Very few tests are being distributed.

Fred Hunt ● 1271d

This is a VERY strange request, and I'm wondering if you have ulterior motivations?

Paul Richard James ● 1271d

>Now it's apparently airborne and can be caught from a distance. Not that this has been clearly conveyed to us great unwashed of late.It's been known and described as airborne for a couple of years now.I can strongly recommend this, some of the best I've television seen recently.https://www.rigb.org/christmas-lectures

Paul Richard James ● 1271d

It's gone haywire. I know 3 people who are all fully vaccinated ( one 4 times) and who have for other reasons been in isolation and yet somehow have contracted this current strain with no contact for weeks.Now it's apparently airborne and can be caught from a distance. Not that this has been clearly conveyed to us great unwashed of late.I do think they have dropped all the restrictions too quickly without being steady and seeing what happens given it takes around 3 weeks for any significant trend to filter through.Ukraine crisis has taken all the attention away but the big worry is that this strain may be mild but the next one - and there will be more than one may be as virulent but far more aggressive.Fact is we just don't know.  Prudence and caution should be the order of the moment.Saddest bit is just how cavalier and irresponsible so many of the public at large are.  No common sense or consideration for others, very much "I'm alright Jack".It underlines just why we have to have rules and laws. Common Sense and responsibility are in short supply.It's been like that for far too long and the Mayor's boasts of enforcement on Public Transport is pure fantasy. Everyone using Bus and Tubes who do comply see it every time right through the past 2 years. Yet he bleats on and on about it being safe to use.He of course, only uses it for photoshoots and soundbites and usually gets driven to a stop or two before the intended venue. And his flunkies make sure that BTP and LU staff do a "sweep" in advance.And there we all are worried about parties. The whole lot are as bad as each other and full of words with no substance.

Raymond Havelock ● 1272d

Plus the new variant which is even more virulent than Omicron.

N V Brooks ● 1272d

1 in 20 of the population apparently now has Covid - presumably as a result of the relaxation of rules just before half-term.

Philippa Bond ● 1272d

Thank you Debbie, yes I did manage to get the lateral flow tests. Though it took something akin to the Normandy Landing to locate them. The NHS website is permanently out of lateral flow tests by post, telling you to try again later, and at least one G.P. surgery in Ealing should be closed down for its inept attitude. G.P.s are earning good money for basically hiding from their patients behind contract reception staff who are making clinical decisions. I cannot believe that Boris Johnson is removing the free testing with the massive spike of Stealth Covid that is starting to ravage this country, no doubt the dancing girls laid on by the leaders of Saudi Arabia are more interesting, isn't it strange how short his memory and attention span are considering his own Covid encounter?

John Erbauer ● 1272d

I tried several pharmacies and only one of them even bothered to explain that I needed a code.  Did you manage to get a kit in the end if not I have a spare one that you can have

Debbie Paradin ● 1272d

My apologies Debbie, I mis-spelled your surname in the previous post

John Erbauer ● 1272d

Whatever you do Paul, DO NOT GO NEAR SUPERDRUG in Ealing Broadway Shopping Centre or rely on them for a professional response from the company at a corporate level

John Erbauer ● 1272d

Had the code. Issued by NHS. Procedure followed, Superdrug useless and lazy and indifferent, NHS IS STILL ISSUING CODES for Superdrug pharmacies, and the one in Ealing. So Superdrug still making money from a service it no longer provides. Fairness would be that Superdrug removes itself from the NHS gravy train.Go onto the NHS website and get a code issued if you need a test Deddie Parain, other local pharmacies had their deliveries this morning around 10.30a.m. Superdrug is the only one that cannot be bothered.Fairness has got nothing to do with it, Superdrug is being  paid by the NHS to provide a service which it has deliberately decided not to. On top of that customer services needs some basic training in customer relations. Nothing to be fair about that, Debbie, people receive a salary in Superdrug customer relations and should at least be capable of responding professional, not spelling my name wrong, not capaitalising my proper name, providing me with on-going information, not saying'Have a lovely evening and if you need anything else, please get back in touch'.Some people are getting GOOD MONAY to mismanage Superdrug#s Customer Services, for example, there were apparently NO MANAGERS on duty anywhere in Superdrug Customer Services when I tried to interact with them.Do yourselves a favour peeps, avoid Superdrug Ealing

John Erbauer ● 1272d

Why didn't you just go to Boots?

Paul Richard James ● 1272d

To be fair, I don't know of ANY pharmacy just handing them out atm. I've tried various places several times and no luck at all! I was told that you can call a Covid help line and you are given a code to take to a pharmacy who will then issue you with one.

Debbie Paradin ● 1272d

Superdrug has decided to unilaterally stop supplying the free Covid tests even though it is in the NHS scheme and it appears in the NHS system for ordering them. Paul Richard James, this has nothing to do with hoarding tests, Superdrug has just decided not to supply them any more. What is more if you raise it with customer services they say it will take five working days to get back to you with an answer about whether they will have any more or not the pharmacist has no idea what is goin on just saying that their supplier is not providing any so they won't have any, and unlike most other pharmacies they say they have to get everything from their one tied supplier so they make no effort to source things from other suppliers. I wonder how this reflects their ability to deliver anything that you go to their pharmacy for that their one and only suppler is short of, or decides not to source to the pharmacies? basically, Superdrug is not a good bet if you need anything, it has only one supplier for its pharmacy products and the attitude is appalling. No doubt it is getting money at a corporate level for still officially being in this NHS scheme, so if you want anything go elsewhere, there are no guarantees or even best-effort at Superdrug in Ealing Broadway. Indifferent, and five days for customer services to respond if you have any sort of queryAnd as for the sign off from customer services, with its anonymous first name, no ownership of the query, no contact telephone number, no named contact for follow on, not even an e-mail, "Have a lovely evening and if you need anything else, please get back in touch", i.e. F Off and die!

John Erbauer ● 1272d

It's hard to get them at the moment as people are hoarding them before they become chargeable. I'm not sure how Superdrug in Ealing are to blame here.

Paul Richard James ● 1272d