Forum Topic

Is this ok?

I recently had a remote hearing at Brentford County court , Ealing Council won £1600 based upon their claim taht there is no law that requires the council to respond to a local resident . this means that according to the judge absolutely NOBODY has any actual right to a response regardles sof the topic . i regard this as a denial of basic justice . after the hearing I went online and discovered that the Judge Michael Shelton was a co religionist of the Councils lawyer and indeed the leader of Ealing Council . I am no legal expert but where there are significant political and religious links I would have thought it would be prudent to avoid any possibility of favouritism. I had emailed the editor of Ealing today but got no reply . Ealing Council have all kinds of stated policies on treating residents with respect that they violate , the new leader Peter Mason ( he probably is) claimed that his administration would be open and transparent and that is absolutely not the case . The council have an exprert legal team and very warm relations with Brentford Court , i have submitted a FOI request to ask what percentage of Ealings court cases are won and lost . in my opinion the small claims court should be a simple straightforward method for average people to get justice but in reality it is a minefield of corruption, legalese, jargon , how the hell can I who brought the case because i have been IGNORED for 6 years be given costs to the wealthy council of £1600 in the SMALL CLAIMS COURT based upon the idea that no law is actually some sort of law and using obscure civil procedure rules . so far a couple of people have been helpful but i am determined not to allow Ealing Council to get away with this and you should help me because the idea that teh council can legally ignore us must be absolutely unacceptable in a so called democracy and that there must be no overt links between the politicians and the judges as was in this case , you are welcome to call me on 07396534522 Paul

P Taylor ● 1362d9 Comments

Many years ago at a firm I used to work for I was obliged to go to a presentation by the new super star head of the person in charge of communications with the public. She was deemed to be a superstar as she had transformed the company into one of the worst ranked for dealing with calls from the public to having the highest possible rating in just over two years. I went reluctantly but it was an extremely interesting hour. She told us that she did nothing for the first six months other than undertake a detailed analysis of case handling. This showed that 50% of staff time was spent on just 1% of  cases. Some of these were genuinely complicated cases which the customer needed more support through no fault of their own but most were people who just wanted to vent, were spoiling for a fight or mentally ill and therefore called incessantly. Not only did dealing with these cases take up a huge amount of time but the stress of dealing with these people and the abuse they were giving led to a high turnover of staff. This lady ended the policy of trying to successfully resolve all calls. She introduced a policy of all staff being allowed to escalate a case to a manager and that manager being given complete authority to close a case even though the customer was not satisfied and no further discussion was entered into. This happened in a tiny fraction of cases (less than 1%)  but the effect was transformative. Overall call response times fell dramatically and staff turnover reduced significantly. What this meant was that the 99% of customers who were able to treat staff with respect and work with them towards a solution much better service. It may be that Ealing has instituted a similar policy and I am sure they have confirmed it is legal. It is certainly to the benefit of borough residents.


Gordon Southwell ● 1359d