Forum Topic

Is this the way to presnt Service ?

I am sure this struck many for what it was meant to achieve? This is what i am I am talking about.The council advertises phone contact Numbers for local residents to Use like this????------"IN A FEW WORDS TELL US WHY YOU ARE PHONING for"------And you can bet your bottom dollar that the recording will keep you waiting for a response and keep avoiding any queery other than the word that is  prearranged to recognise. Finally referring you to seek assistance "ON LINE"......The caller HAS NO CHANCE OF BEING HEARD. The caller is left having spent time without any success. Elderly people are left helpless as the only line available for use "Is the Clothes Line.  

Os a whittle ● 2563d2 Comments

It is all to do with reducing the number of staff employed.It is expensive employing staff and thought to be less expensive employing technology.  I'm not sure that you actually get as good a service.

Philippa Bond ● 2561d

Os.You need to approach your local councillors if you're having issues accessing council services.Not promising this will help, but it's worth a try!http://ealing.cmis.uk.com/ealing/Councillors.aspx

Paul James ● 2562d