Council customer services
Has anyone else had this problem with Ealing Council's customer service?Recently I have had my food bin missed, twice. It was left in the same place that I have put it for the last five years, by my gate. Each time I reported it as a missed collection I was hit with the same problem in that they claimed I had never left it out. After the second missed collection report I receive an email telling me off for bogusly reporting a missed collection. In that email was a contact number which turned out to be Ealing Council's infamous customer service.I rang that number and explained the problem. Customer service first told me that it wasn't their responsibility because they were contractors. I pointed out that they may be contractors but they are also Ealing Council's agents and that Ealing Council are fully responsible. I was then told to make a formal complaint. I pointed out to the lady at customer service that due to widespread maladministration of the complaints procedure from the bottom to executive director level the formal complaints procedure isn't usable.Ealing Council's customer service then performed a comedy act on me. "I'll put you on hold while I enter it on your records" she said. The phone then played music for about a minute. The lady at customer than came back on the line and said, "right, I've entered your problem into your records". Not bad for someone who had no idea who I was, and that they only had my surname. Because of that last point I have to ask a silly question. Do the chipmunks at customer service have superpowers?
Dennis Bailey ● 3116d4 Comments