Subtitle
The
latest report from the strategic Rail Authority shows that nationally
there is a slow improvement in train performance.
At a local level, the performance of First Great Western has shown a marked
improvement over the last quarter. This will be of little comfort to those
who fear that the service which runs between Ealing and Paddington through
Acton will start to serve fewer stations prior to the arrival of Crossrail.
Silverlink Trains, which runs the North London Line, continues to do relatively
well with its peak service amongst the most reliable in the capital
Nicola Shaw, SRA Managing Director said, "The industry is trying. There are signs that where the effort has been greatest it is succeeding. But it's not yet universal or consistent. That level of effort is required all the way through everything we do, throughout the industry, so that passengers experience the results of those efforts."
Complaints per 100,000 journeys between April and June 2004 decreased
by 10.1% compared with the same period the previous year. London and South
East Operators showed a decrease in complaints of 41.2% over the same
period.
Public Performance Measure by train operating company
Percentage of trains arriving on time 2004-05 Q1
2004-05 Q1 |
2003-04 Q1 |
Year to 30 June 2004 |
Year to 31 March 2004 |
|
London and SE operators All day |
||||
c2c |
93.1 |
86.4 |
87.6 |
85.9 |
Chiltern Railways |
93.3 |
91.4 |
91.4 |
90.9 |
First Great Western Link 1 |
84.6 |
79.3 |
80.4 |
79.1 |
ONE |
89.1 |
- |
- |
- |
Silverlink |
83.0 |
88.1 |
80.2 |
81.5 |
South Eastern Trains |
86.5 |
84.2 |
80.8 |
80.1 |
South West Trains |
78.2 |
78.0 |
74.5 |
74.5 |
Southern |
81.8 |
84.6 |
79.5 |
80.1 |
Thameslink |
79.4 |
78.2 |
74.4 |
74.0 |
WAGN 2 |
89.9 |
86.3 |
83.8 |
83.8 |
Sector Level |
84.5 |
84.0 |
80.6 |
80.5 |
London and SE operators Peak |
||||
c2c |
91.9 |
85.7 |
87.0 |
85.5 |
Chiltern Railways |
92.5 |
90.3 |
88.6 |
88.1 |
First Great Western Link 1 |
80.7 |
75.2 |
75.4 |
74.1 |
ONE |
85.6 |
- |
- |
- |
Silverlink |
85.0 |
92.6 |
84.8 |
86.7 |
South Eastern Trains |
82.8 |
81.0 |
75.7 |
75.3 |
South West Trains |
75.4 |
78.7 |
72.3 |
73.1 |
Southern |
78.5 |
84.8 |
75.8 |
77.3 |
Thameslink |
71.7 |
75.0 |
67.8 |
68.4 |
WAGN 2 |
87.9 |
83.8 |
79.7 |
79.8 |
Sector Level |
81.9 |
83.0 |
77.6 |
77.9 |
National Level |
84.5 |
84.3 |
81.2 |
81.2 |
1 Formerly Thames Trains
September 29, 2004
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